Frequently Asked Questions

Have a question about shopping with Vidia Relief? Start here.

Where can I find product information?

Check the product page for details, features, and any available usage instructions. If you're unsure whether a product suits your needs, contact us before placing your order.

How much does shipping cost?

We offer free shipping on all orders, with no additional delivery charges at checkout.

How do I check the total cost of my order?

Before completing your purchase, review your order summary at checkout to confirm your items, any applicable taxes, and the final total.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you would like to make. We’ll need to check your order’s status before confirming whether a change or cancellation is possible.

What if my order arrives damaged or I receive the wrong item?

Please contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review what happened and help with the next steps.

Where can I find return and refund information?

Please review our refund policy for information about returns and refunds. If you have a question about a particular order, contact us with your order number.

What information should I include when asking about an order?

Include your order number, the name or email address used at checkout, and a short description of your question. Never send your full card details or passwords.